Refund policy

Refund Policy — Exile Performance

We want you to be happy with your purchase. If something isn't right, here's how returns work:

Eligibility

• You have 30 days from the delivery date to request a return.
• Items must be unused, uninstalled, and in their original packaging with all included hardware and documentation.
• Performance parts that have been installed, modified, painted, or used in any way cannot be returned.
• For hygiene and safety reasons, certain items (e.g. fluids, filters that have been opened) are final sale.

How to start a return

1. Email exileperformancesales@gmail.com with your order number and the reason for the return.
2. We'll confirm your return and reply with the return shipping address.
3. Pack the item in its original packaging and ship it back. If the return is our error (damaged, defective, wrong part), we cover return shipping — otherwise it's at your cost. Use a tracked service.
4. Once the return is received and inspected, your refund goes to the original payment method within 10 business days. Original shipping charges are non-refundable unless the return is our error.

Sale items

Items purchased on sale or with a discount code are eligible for return under the same terms above.